Pit boss customer service. Consumers are mostly dissatisfied.

Pit boss customer service. Overview of the Pit Boss Brand and Their Pellet Grills If you’re looking for a top-quality pellet grill, you can’t go wrong with Pit Boss. The other causes are the burn pot issue, the grill failing to hold temperature at “Cook” and “Smoke” modes, and the induction fan not working. We are just like everyone here. Unfortunately, over a month now and no control board has arrived. May 11, 2020 · I hope Pit Boss gets it is self back in order and hopefully they can fix there issues with the lack of quality in there product. I bought a Austin XL PB1000 XLW1 and Apr 12, 2023 · Customer service will email you a PDF and a video link. Dansons US, LLC ("Dansons") is committed to providing an accessible experience to our customers and the public, regardless of disability status. Pit Boss Grills consumer reviews, complaints, customer service. Jul 5, 2020 · What is the best email address for Bit Boss and/ or phone number. Our customer care center can experience high call volumes. At Pit Boss, we’re proud of the level of durability and consistency our grills and smokers offer. See all the best ways overall to get in contact with Pit Boss Grills ASAP. 5). This guide will explain how the Pit Boss temperature monitoring systems work, why it is flashing on your Pit Boss smoker, and how to fix them. Pitboss Customer Service Just like to share. I had a smoker and grill for several years. page 3 Uncovering The Truth: Pit Boss Customer Service #learntobbq #pitbossgrills #pitbossnation Learn to BBQ 131K subscribers 677 Jun 26, 2023 · Contacting customer service with proof of purchase and photos/videos is necessary for a warranty claim, and attempting to repair the product yourself may void the warranty. com. The part is on Amazon for $12. Louisiana Grills provides top-of-the-line grilling products utilizing upscale designs, quality craftsmanship and premium technology, delivering an elite outdoor cooking experience. The larger problem is my inability Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts. To initiate a return, please call our Customer Care Team at 480-923-9630. Some things you can check before contacting Pit Boss Customer Care: - Confirm that there are pellets in the unit and that they are in good condition. The control board on the grill went out within two months. . Nov 23, 2021 · I don't understand why many do not call customer service to get their problem retified. Jun 14, 2022 · The major causes of Pit boss temperature blinking are the grill not getting hot enough, dirty temperature probe, inadequate pellet supply, and the feeding system stop working. I've had issues with my pitboss but they've always taken care of me. Jun 22, 2024 · Here's my opinion on Pit Boss customer service. Guy had me take a pic of the front panel. Thanks. Aug 13, 2025 · Read 21 real reviews and 25 complaints about Pit Boss Grills — rating 1. Pit Boss Grills UKMany factors can cause your Pit Boss Grill not to light. We're here to help! Oct 15, 2025 · How to contact Pit Boss Grills customer service? Contact Pit Boss Grills directly at service@pitboss-grills. Oct 6, 2024 · After troubleshooting twice with Pit Boss (including video troubleshooting), customer service experts diagnosed a faulty regulator and control mechanism, and sent me a new one. Customer service said a new control board was being shipped under warranty which was great. I will NEVER buy a Pit Boss product again, Period. service@pitboss-grills. Apr 24, 2020 · Here it is in case anyone needs it. Get customer support, file a complaint, and resolve your issue fast. If I'm not mistaken, all new Pit Boss grills have a 5 year warranty on parts. They did a video chat with me and looked at the smoker. Here's a list of social media pages you can try: Apr 14, 2023 · Join the discussions about Pit Boss to share experiences, get support, and find answers to your questions from other users. Aug 13, 2021 · I called customer service again and they said they would send out a new controller board and temp probe for the left side of the fire box along with a new lid thermometer. Anyone know how to reach them? Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Boss Nation for a Bigger, Hotter, Heavier outdoor cooking experience. I have determined that the heating controller is a lemon and Pit Boss' customer service is in name only. We are here to help with suggestions or ideas but have no The Pit Boss PB1100 pro series grill also includes deluxe features such as - the slide plate flame broiler for easy access to 1000F of direct flame searing, extra wide stability legs, sold side shelf with built in tool hooks, new locking caster wheels, and folding front table. Pit Boss, Navigator 850, Black & Gray, Deluxe Pellet Grill, 879 SQIN Cooking Area, Dial In Digital Control With LED Read Out, Temperature Range Of 180 To 500 Degrees Fahrenheit, Standard Flame Broiler For Direct & Indirect Flame Grilling, Porcelain Coated Cast Iron Grid, Porcelain Coated Steel Rack, One Meat Probe, Automatic Start & Cool […] Any Pit Boss unit will give you many years of flavorful service with minimum cleaning. Find out how to reach Pit Boss customer service by phone or email, get parts and manuals for your grill, and read helpful blogs and videos. Nobody answers after waiting 60 minutes, left my phone number for them to contact me. I then contacted them August 20 inquiring about it. Sep 14, 2021 · Do you have any family members or nephews that are handy? They could take it apart and clean it, reassemble it and your back in business. Call Danson’s customer service at 877. Barrels At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. Check out our customer support videos below, and let us be your guide to a Bigger, Hotter, Heavier ® outdoor cooking experience. Hotter. Had some issues out of the box but Pit Boss customer service was super helpful with replacing a defective auger motor. Our grills help you craft BBQ recipes to perfection. Try new recipes and learn about our 8-in-1 grill versatility. To activate your warranty, register your new Pit Boss grill, smoker, or griddle today. You will want the 800 series insulated blanket. Contact your dealer or Pit Boss Customer Service for parts: Monday through Sunday, 4am - 8pm PST (EN/FR/ES). After approval, you’ll receive a full refund minus any shipping and handling fees. The control board went out in the smoker so I decided time to upgrade both. Their Customer Service does not respond. Get full customer ratings, coupons, return policy, and more. Instead they post a thread and wait for answers, which could take anywhere from a couple mins(if you are lucky) or hours/days later. Using our Pit Boss Grills App, get ready to maximize your grilling experience, control temperature settings, monitor Jul 11, 2023 · Registering your Pit Boss Grill is a simple and straightforward process that can be done online. However, minor malfunctions can happen. WARRANTY SERVICE Contact your nearest Pit Boss dealer for repair or replacement parts. 877. 3134 Aug 15, 2022 · I have had a Pitt Boss Lexington approximately one year. Bought new pro-series both the grill and smoker. Emailed them and they overnighted the RTD. See all the best ways overall to get in contact with Pit Boss Grilling ASAP. Dansons Inc. May 31, 2021 · The highest the temperature the unit would maintain after resetting was 200 degrees. Bought a Pitboss Pro series pellet grill (big one) last May. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts. From a consumer aspect, this can be confusing. Says if new panel doesn't work to call back. 9630 for information or suggestions for the new app, or operating assistance or for a warranty registration or parts replacement under your 5 year warranty. I have heard many customer service problems since then. 923. Jun 8, 2025 · North Dakota WC Bradley purchased Pit Boss in 2023. Oct 24, 2025 · The Pit Boss Pro Series 850 is Bigger. Seemed like more robust legs. Limited Liability Company (LLC) Alternate Names: Dansons US LLC Louisiana Grills Pit Boss Grills Business Management: Mr. I got in contact with customer service via the instant messenger on the pit boss site. Learn how to register your grill, remove your burner assembly, and more. We’re here to walk you through troubleshooting your issue so you can get back to creating world-class barbecue. I set it at 225 as I normally do after start up and the Pit Boss Grills is the fastest growing brand in the grilling industry, offering the highest-quality and innovative wood pellet and gas grills on the market. Here's what you need to know before you buy. Now to fix Any Pit Boss unit will give you many years of flavorful service with minimum cleaning. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Dec 12, 2024 · I have to say first time calling for an issue on my pit boss, glass door shattered today. I ordered Navigators most. So is it really worth the trouble for a $12 part Pit Boss Grills consumer reviews, complaints, customer service. Jordan Thiessen, Manager Mr. Using advanced technology and premium craftsmanship, our wood pellet grills deliver unrivaled, wood-fired flavor to all your backyard BBQ meals. Only get a robo reply saying Due to Carona it will At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. Feb 1, 2025 · Does anyone have the email address for Pit Boss? I found an error in one of their manuals and would like to let them know about it. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Boss Nation for a Bigger, Hotter, Heavier outdoor cooking experience. An important step is allowing the smoke cabinet and cooking grids to self-clean by running the smoker at a high temperature for 5 to 10 minutes after each use. Phone: 1-877-942-2246 WARRANTY SERVICE Contact your nearest Pit Boss dealer for repair or replacement parts. Thanks Shop for wood pellet grills, smokers, and griddles. pitboss-grills. Within our brand also exists full lines of griddles, pellet fuel, cooking accessories, and spices. Customer service contacts and company information. Jan 2, 2025 · Didn’t have the best experience with customer service and was wondering what others experiences were. Apr 28, 2025 · Pit Boss has 2. 5 star rating based on 866 customer reviews. Aug 21, 2025 · Call Pit Boss Grills customer service faster, Get Support/Help, Pricing Info and more. Jun 17, 2024 · Get a detailed honest Pit Boss Smoker Review. 303. You cannot do anything on-line At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. By registering, you will have access to important product updates and be eligible for warranty coverage. com Toll-Free: 1-877-303-3134 Toll-Free Fax: 1-877-303-3135 To ease installation, using two people is helpful (but not necessary) when assembling this unit Tools required for assembly: screwdriver and level. Said, "hang on. com's TrustScore? Voice your opinion today and hear what 96 customers have already said. Jul 21, 2020 · Call Pit Boss Grilling customer service faster, Get Support/Help, Pricing Info and more. I was told that they showed it had been sent but had no tracking information. They should look a bit shiny on the outside and snap crisply instead of crumbling. Don’t let a small issue turn into a big problem – take the time to register your grill today. - Ensure that the proper startup was followed for your grill. The rep asked me for a photo of the display not working, asked for my address, and sent me a replacement. At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. com and click on “Customer Support”: contact your local authorized dealer: or contact Dansons Customer Service, toll free at 1-877-303-3134, Monday to Friday, 8 am to 5 pm Mountain Time. The serial and model number of your Pit Boss can be found inside the lid of the hopper. To request a refund, all you need to do is contact Pit Boss customer service with your order number and the reason for your return. Customer service was excellent. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Pit Boss® wood pellet grills with Flame Broiler® technology, wood pellets, spices and grilling accessories for the best outdoor cooking and experience. I guess I need to build or purchase another heating controller or just throw it out and buy a quality unit. 4/5. Called CS. 10. I was assured it would ship within a couple of weeks. Worked great till winter. Be prepared to provide proof of purchase and detailed information about the issue when making a warranty claim. requires proof of purchase to establish a warranty claim; therefore, retain your original sales receipt or invoice for future reference. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. All of our wood pellet grills are backed by our 5-year warranty. Use our Customer Care Center to register your grill, browse FAQ's and videos, or get in touch with a live agent to troubleshoot your Pit Boss product. All of our griddles are backed by our 2-year warranty. Discover premium wood pellet, gas, charcoal grills, smokers, griddles, accessories, and recipes for all your barbecue needs at Pit Boss Grills. The_Review_Baw Does anyone know if the pit boss customer service is good or bad? I need to replace the thermometer on the inside of the grill and was gonna see about calling customer service but I’ve heard it was bad and wanted to know peoples experience with them. Jul 6, 2021 · What Is The Pit Boss Warranty? It is a written promise from Dansons, the manufacturer of Pit Boss wood pellet grills, to repair, replace, certain types of defects, specified parts, or other conditions. Share your experience on ComplaintsBoard. Customer Service is a difficult job and they are probably so understaffed and cannot gt any one to work right now. We have normal jobs and families. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit May 14, 2020 · Bought my KC Combo on 5-14-2020 Got it assembled, plugged it in to do the burn off, and got the "Fan Code" on the screen Called PB Support waited almost 3 hours on hold to talk to someone Was told "sorry the fan must be replaced, or you can take it back to the store" I opted to just get the Jun 3, 2024 · Have you noticed the grill temperature numbers flashing on your Pit Boss’s LCD screen? Although this may sound frustrating, we have solutions to help you quickly resolve it. Also posted a issue on the Customer Service website with no real response. I called customer service (08-12-2021) and asked where the probes and lid thermometer and box shell were at. com to learn more about accessibility support services at Dansons. Aug 2, 2022 · Has anyone been able to contact anyone at the PitBoss company website chat or phone for the last several days? Both PitBoss and the parent company Dansons's customer service phone number's voice mail say "Our offices are closed" during normal business hours. " He is mailing me a brand new upgraded panel, +25% off store purchases. I retired in 2021 though and no longer have any Danson contacts. The Pit Boss 820 pro series pellet grill adds even more value with additional features such as - the solid side shelf with built in tool hooks, one included meat probe, "prime" button feature, large in-line wheels, and folding front table. It's always been good service. Heavier…and now smarter! The PB850PS2 Wood Pellet Grill features a digital PID control board and advanced technology for even temperatures, more all-natural hardwood smoke, and convenient wireless and Bluetooth® compatibility. Contact Pit Boss customer service as soon as possible if you encounter any issues with your grill. They said there were two reasons for the fire. This forum is not an official Pit Boss forum but a forum of owners . Shop for wood pellet grills, smokers, and griddles. 1 Contact Information for Pit Boss Customer Service For any inquiries or assistance‚ contact Pit Boss Customer Service at 1-800-338-1323. Any Pit Boss unit will give you many years of flavorful service with minimum cleaning. First, my I've dealt with their customer service multiple times. For context my most recent smoking session had major temperature differences. Reasonable Accommodation Nov 23, 2024 · If the error code persists, consult the user manual for specific instructions on troubleshooting the error code or contact Pit Boss customer service for further assistance. Aug 25, 2024 · Update on the Pit Boss that caught fire Called Pit Boss customer service. It was suggested that I get the FedEx Apr 24, 2020 · If you have an issue with your grill, shipping problems, etc remember, we do not work for Pit Boss. The probes were always off but usually 10-15 degrees. Jun 13, 2023 · Table of contents Is Your Pit Boss Grill Displaying Er1 or ErL Code? If you’re at a loss for what to do, remember that Pit Boss has a reliable customer service team on hand to assist you. Can't get a response period on-line. com's TrustScore? Voice your opinion today and hear what 92 customers have already said. Find all the support videos you need to grill like a boss. - Your fan should start up At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. Nov 29, 2024 · Pit Boss has 1524 reviews (average rating 2. Pit Boss is a full-service barbecue provider, offering wood pellet, gas, charcoal, and combination-fueled grills, barbecues, smokers, and portable grills. This is my fourth Pit-Boss product and never again. Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts. Daniel Thiessen, CEO Mr. The board showed up yesterday and nothing else. Ryan Gordon, Senior WARRANTY SERVICE Contact your nearest Pit Boss dealer for repair or replacement parts. So far it's been 1 week and no response. Consumers say: Pit Boss: Where Fine Print > Customer Loyalty, Small pellet smoker/grill is junk, Resolved: Grill quit after 1st use PitBoss Customer Support Issue I'm having some issues with my PitBoss and can't find the Support site anymore on their website. 62% of users would likely recommend Pit Boss to a friend or colleague. Win the meal with the Pit Boss 1100 pro series pellet grills. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Been happy with our Pit Boss 700, it's running strong for 4 years. I was a manager at an equipment dealership that was dealer for Pit Boss. Jul 11, 2021 · I contacted customer service in July to get a new igniter under warranty. Aug 21, 2025 · Do you agree with pitboss-grills. Pit Boss, Navigator 850, Black & Gray, Deluxe Pellet Grill, 879 SQIN Cooking Area, Dial In Digital Control With LED Read Out, Temperature Range Of 180 To 500 Degrees Fahrenheit, Standard Flame Broiler For Direct & Indirect Flame Grilling, Porcelain Coated Cast Iron Grid, Porcelain Coated Steel Rack, One Meat Probe, Automatic Start & Cool […] Shop for wood pellet grills, smokers, and griddles. Service is amazing and very helpful! I cold smoked with a smoke tube yesterday, woke up today to glass Jun 26, 2025 · Join the Pit Boss community forum for tips and support from fellow users. Consumers are mostly dissatisfied. Control board failed completely one month ago. Here's a list of social media pages you can try: Pit Boss does not accept returns on pellets, spices, sauces, or electrical service parts. Find replacement parts for your Pit Boss grill, griddle, or smoker to keep your outdoor cooking equipment in top shape. See this post Apr 14, 2021 · Whats up with pit boss customer service Gryszkiewiczg Jun 4, 2021 Jun 4, 2021 #1 Oct 4, 2025 · Do you agree with pitboss-grills. Please contact our Accessibility Coordinator at pitbossaccessibility@pitboss-grills. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit At Pit Boss Grills, we offer our best-in-class warranty not only because we stand behind our quality products but also want the best possible experience for our customers. I needed a RTD and a controller and just the controller came. www. Our exceptional customer service and best-in-class warranties serve as support to all those who join Pit Jun 24, 2020 · I have called the Customer Service number. page 2 Oct 4, 2025 · Do you agree with pitboss-grills. 3134 or 480. I'd offer them a few bucks for helping you out. Below are the contact details for the team at Pit Boss Pit Boss Customer Service This cover will be too big for the 850. sj dp 7rogxr4 pstoop gum 1h ftlf odr vlaav c9lg7